Operate
Remote Support
A Vention expert is one call away, any hour, any day. Real-time troubleshooting cuts downtime and keeps production moving around the clock.
Field-proven across industries
28K+
Vention Machines in the Field
6K+
Factories Using Vention
25+
Manufacturing Industries Served
Always-On Automation Expertise
Two Layers of Support
How It Works
Support That Fits The Way You Work
On-demand troubleshooting over live video, backed by subscription plans with guaranteed connect times, Remote Support runs through the pendant already on the floor.
On-Demand Support
Here When You Need It
Real-time troubleshooting resolves issues without waiting for a technician onsite, cutting downtime and keeping production moving.
Built-in cameras, front and back on the pendant, with Wi-Fi connectivity for remote calls from anywhere on the floor.
Screen share and live video with a Vention expert from the HMI, who sees the exact machine setup and walks through changes live for instant issue resolution.
On-Demand Support
Here When You Need It
Real-time troubleshooting resolves issues without waiting for a technician onsite, cutting downtime and keeping production moving.
Built-in cameras, front and back on the pendant, with Wi-Fi connectivity for remote calls from anywhere on the floor.
Screen share and live video with a Vention expert from the HMI, who sees the exact machine setup and walks through changes live for instant issue resolution.
Built-In Support
Access Experts from your Pendant
Powerful 13.3-inch OLED touchscreen display running on an Intel Quad-Core chip.
Two built-in 5MP cameras, front and back, with auto-focus and low-light capabilities.
Ergonomic design with a built-in removable handle and an optional mounting bracket.
Built-In Support
Access Experts from your Pendant
Powerful 13.3-inch OLED touchscreen display running on an Intel Quad-Core chip.
Two built-in 5MP cameras, front and back, with auto-focus and low-light capabilities.
Ergonomic design with a built-in removable handle and an optional mounting bracket.
Flexible Support
Support That Matches Your Needs
Priority Care connects an operation to Vention’s Customer Success Team within 10 minutes from Monday - Friday, 9 AM to 5 PM ET / CET.
Priority Care 24/7 adds round-the-clock coverage to Priority Care, with the same 10-minute guarantee any hour, any day.
Enterprise Custom Plan adds custom SLAs, a named technical contact, and on-site support for mission-critical operations.
Flexible Support
Support That Matches Your Needs
Priority Care connects an operation to Vention’s Customer Success Team within 10 minutes from Monday - Friday, 9 AM to 5 PM ET / CET.
Priority Care 24/7 adds round-the-clock coverage to Priority Care, with the same 10-minute guarantee any hour, any day.
Enterprise Custom Plan adds custom SLAs, a named technical contact, and on-site support for mission-critical operations.
Flexible Analytics & Support Plans
Choose a plan that keeps your production optimized and your team supported at every step.
What Vention Remote Support Delivers
10+
Dedicated Remote Support Specialists
1:57
Average Connect Time (10-Minute SLA)
82%
Average Customer Satisfaction
80pts
Net Promoter Score
-Defined Automation
Stay Connected with MachineMotion AI™
Remote Support runs effortlessly through the MachineMotion AI controller, putting real-time troubleshooting within reach anytime and anywhere, with simple plug-and-play setup.
Plug-and-play Controller
Power and control robots, motors, sensors, AI-driven robotic applications and more, with one plug-and-play automation controller.
Built-in LTE Connectivity
Connect via LTE, Wi‑Fi, or LAN, with enterprise-grade security built to ISO 27001 and NIST 800-171 standards.
Easy Code Management
Remote access, live diagnostics, and OTA updates keep program and logs reachable, so systems stay current from anywhere.
Resources & Insights
Explore More Learning Resources
Access full tutorials and guides to help you get the most out of MachineAnalytics and RemoteView.
Secure & compliant